All posts by rjones

Logistics and Customer Engagement

Logistics and Customer Engagement

Logistics and Distribution work is often seen as a behind the scenes role.  A baseline necessity that is taken for granted.  Rarely does it get the glory of winning business that sales routine is given.  The truth is Logistics and Distribution work is on the front line of customer engagement.  The logistics teams at many supply chain organizations have a more intimate and consistent relationship with customers than sales or customer service.   From the deliver to the packaging to services performed logistics employees interact with customers on a daily and hourly basis.

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The Tools of a Distribution Center.

Tools of a Distribution Center

The modern distribution center is more about movement that storage.  Gone are dusty warehouse where product sits and waits.  The modern distribution center is a complex, highly engineered entity.  Gone are the days of boxes sitting on shelves waiting to be manually picked by individuals on step ladders.

The internet has fuel an intense pressure on the modern distribution center to delivery high quality services like same hour delivers with the same quality and precision.  In order to meet these demand’s, a distribution center must have a suites of tools to ensure product is picked accurately, safely and timely.

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Career Spotlight: Supply Planning

More than Just Buying

Like Demand Planning, within most organizations the role of Supply Planning (or inventory planning) is typically located within the inventory planning group. In fact, often the Supply Planning role is referred to as Supply Chain Planning and isn’t even a distinct role from Demand Planning. I have chosen to make a distinction between Supply & Demand planning to highlight the very unique tasks involved. In addition, I believe very strongly that even though the Supply Planning role is often located outside the true Logistics department it has such an impact that it felt necessary to highlight.

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Career Spotlight: Demand Planning

The Foundation of the Supply Chain

Within most organizations demand planning (forecasting) falls within the inventory planning group or sales. It would be rare to for it to be part of a Logistics department yet we are starting the career spotlight series with demand planning because I feel free strongly that it is the foundation of the supply chain and has a significant impact on the Logistics Organization. In addition, it is where I started my career and I have had first hand experience seeing the lack of experience and qualified demand planning associates.

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The Logistics Profession has Changed!

The Logistics Profession Has Changed!

The opportunities and skills needed in the modern supply chain are vastly different than they were 20, 10 even 5 years ago.  It is no longer a profession limited to the movement of goods from the receiving dock to the shipping dock.  It has become much bigger and more complex than the four walls of a dusty warehouse.  The pace of change has left organizations scrambling to find workers that fit the new mold.

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