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Logistics and Customer Engagement

Logistics and Customer Engagement

Logistics and Distribution work is often seen as a behind the scenes role.  A baseline necessity that is taken for granted.  Rarely does it get the glory of winning business that sales routine is given.  The truth is Logistics and Distribution work is on the front line of customer engagement.  The logistics teams at many supply chain organizations have a more intimate and consistent relationship with customers than sales or customer service.   From the deliver to the packaging to services performed logistics employees interact with customers on a daily and hourly basis.

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The Tools of a Distribution Center.

Tools of a Distribution Center

The modern distribution center is more about movement that storage.  Gone are dusty warehouse where product sits and waits.  The modern distribution center is a complex, highly engineered entity.  Gone are the days of boxes sitting on shelves waiting to be manually picked by individuals on step ladders.

The internet has fuel an intense pressure on the modern distribution center to delivery high quality services like same hour delivers with the same quality and precision.  In order to meet these demand’s, a distribution center must have a suites of tools to ensure product is picked accurately, safely and timely.

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Logistics Lingo 101: An Overview for Students

logisticsThe field of logistics has been around for quite a while, but it has been evolving at a rapid rate due to the integration of technology. Students who are interested in having a career in logistics can feel overwhelmed at the amount of lingo that is used in this field, which is why we have cultivated some of the most commonly used industry jargon. The list below will help you get your feet wet, and have a better concept of what is important in the logistics world.

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Career Spotlight: Supply Planning

More than Just Buying

Like Demand Planning, within most organizations the role of Supply Planning (or inventory planning) is typically located within the inventory planning group. In fact, often the Supply Planning role is referred to as Supply Chain Planning and isn’t even a distinct role from Demand Planning. I have chosen to make a distinction between Supply & Demand planning to highlight the very unique tasks involved. In addition, I believe very strongly that even though the Supply Planning role is often located outside the true Logistics department it has such an impact that it felt necessary to highlight.

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Career Spotlight: Demand Planning

The Foundation of the Supply Chain

Within most organizations demand planning (forecasting) falls within the inventory planning group or sales. It would be rare to for it to be part of a Logistics department yet we are starting the career spotlight series with demand planning because I feel free strongly that it is the foundation of the supply chain and has a significant impact on the Logistics Organization. In addition, it is where I started my career and I have had first hand experience seeing the lack of experience and qualified demand planning associates.

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The Logistics Profession has Changed!

The Logistics Profession Has Changed!

The opportunities and skills needed in the modern supply chain are vastly different than they were 20, 10 even 5 years ago.  It is no longer a profession limited to the movement of goods from the receiving dock to the shipping dock.  It has become much bigger and more complex than the four walls of a dusty warehouse.  The pace of change has left organizations scrambling to find workers that fit the new mold.

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How Technology is Revolutionizing Logistics

Throughout the 60’s, 70’s, and 80s’, suppliers were burdened with having to be very scrupulous regarding logistics issues, partly because of the gaps in communication and inability to constantly be aware of where goods are along the chain. There were many links previously that could not be filled, particularly relating to databases and information management. Various aspects of technology today have improved how the field of logistics functions, which is good news for individuals pursuing a logistics degree today. While many aspects of logistics are the same, many tedious functions from yesterday have been simplified, automated, or streamlined. Below, we’ll take a look at some of the innovations technology has afforded recently, along with how certain aspects of jobs in logistics have been made easier.

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What is Supply Chain Management?

Supply chain management is one of those essential parts of trade and wholesale business that most consumers aren’t aware of. It’s a sort of behind the scenes process that helps get product from the beginning of its life in manufacturing to the end – on the shelf with the consumer. But for someone going to work in retail, wholesale, or any part of business operations and manufacturing, it’s important to understand the process.

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How to Prepare for a Logistics Interview

Logistics is a relatively new field, but…it’s not a new concept. The supply and movement of resources from one point of origin to another has been around as long as man. People need goods and commodities found in other places. However, logistics as a business concept evolved in the mid-1900s, largely due to the fact that the infrastructures of businesses had become so large, transporting things was no long as simple as throwing it on a truck or boat and sending it off. With the developments of the 21st century labor movement, it became much more necessary to have coordinated efforts for moving goods and making the supply chain more efficient. As a result, the need for qualified logisticians increased in order to manage supply chains.

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Logistics: What It Is and Why It’s Important to Your Company

The term, “logistics,” and its actions originated with the military. In the war theater, logistics applied to the process of supplying equipment and supplies to troops. Logistics as a business concept evolved in the 1950s with the increasing complexity of supplying businesses with materials and shipping out products in an increasingly globalized supply chain. Today, the business sector uses this term to describe the efficient flow and storage of goods from point of origin to the point of consumption. The supply chain is a vital part of this process, including transportation, shipping, receiving, storage, and management of all these areas. Within the business sector, logistics can be applied to information, transportation, inventory, warehousing, material handling, and packaging, disposal, and security.

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